SHIPPING & RETURNS FAQ
1. What are the delivery times and costs ?
You will find our shipping options and costs for your country on our delivery page. Depending on where you are located, delivery can take from 4 days up to 7 days and shipping costs are 10€, 15 CHF, 15£. Shipping costs are free from 100€, 200 CHF and 150£.
2. How can i get free shipping ?
Standard delivery is free for all orders over 100€, 200 CHF and 150£. From time to time, we release promo codes which grant you free shipping. To be the first to know about these promotions, please subscribe to our newsletter.
3. In which country do you ship ?
For now, we do ship in France, Germany, Austria, Italy, Spain, Netherlands, Poland, Denmark, Belgium, Slovakia, Finland, Czech republic and Sweden. We also have a dedicated website for Switzerland and the UK. At the moment no delivery is guaranteed outside of the countries mentioned above but please do not hesitate to contact us by email.
4. How can i track my order ?
Once your order is dispatched, you will receive a shipping confirmation email with your tracking number. We shipped our orders with GLS Flex Delivery Service*. Hence, you will be alerted by sms or by email when your parcel is out for delivery. In case of unavailability, you will be able to reschedule delivery or deliver your parcel to a new location for free.
*except UK orders which are sent with Colissimo International service. You will be able to track your parcel using the tracking number shown on the drop-off receipt or missed-delivery notice.
5. How can I return my order ?
You can return your order within 14 days. Note we CANNOT allow returns on PPE for safety reasons. Orders placed on our website CANNOT be returned in store. Please find more information on our return policy here
6. Are returns free ?
All returns are free* and easy to handle. A return label will be sent to you after being validated by our customer service. You will find our return policy detailed HERE
* For PRO orders, return fees will be at your charge. The return address is the following :
BLUE ICE EUROPE PRO RETURNS
336 Route du Nant Jorland, 74310 Les Houches, France
7. What if i received a wrong item in my order ?
We are very sorry for this inconvenience and would like to apologize for this issue. We will kindly ask you to return the item to us. Please refer to our return policy for the different steps and guidelines. Once we receive your request, you will receive a free return label to facilitate your return.
8. Can i return my PPE ?
Unfortunately, we do not allow returns on PPE for security reasons. If you’re hesitating between two sizes, you have the possibility to try and buy your product in store (you will find the list of our retailers HERE) or you can visit our page dedicated to sizing of our harnesses and/ or our ice-tools. You can also contact our customer service to get some help by email
9. When will i be refunded for my return ?
Refund will be made upon receipt of your parcel. You will receive your payment within 7 working days after receiving your parcel on the credit card used for the purchase or paypal if you choose this payment at first