PRODUCT FAQ

AVAILABILITY & RETAILERS

1. Product is sold out. Can i be notified when product is back in stock ?

While visiting our website, on the product page, you can select the size or color out of stock then enter your email then click on the “be notified when available”. You be notified automatically by email when the product is back in stock.

2. I do prefer to buy your product in store. where can i find the nearest retailer ?

You can find the nearest store on our dedicated page HERE. You will be able as well to filter by product category (bags, ice tools, ice screws, crampons or harnesses).

PPE

1. What’s a ppe ?

A PPE is a personal protective equipment, hold or worn by an individual for protection against one or more safety hazards. EU has defined 3 categories of PPE (Category 1 -Lower risk hazards, Category 2 – Serious risks and Category 3 – Fatal or higher risks) and standards that manufacturers have to comply with. At BLUE ICE, we manufacture products which fall under those categories: webbings and slings, crampons, harnesses, ice-screws and ice-tools. All our products comply fully to EU standards and for which we have received certifications of conformity (you can find conformity declaration on each product page on the website).

2. How do i inspect my ppe ?

The user is responsible to inspect his material before using and/or wearing. Always inspect mountaineering/climbing equipment before each use for: • Dents, cracks, deformations, • Excessive wear and/or dulling, • Abnormal play between components, • Severe Corrosion .If any of the above are found, discontinue use and retire the equipment. Destroy retired gear to prevent use.

3. Where can i find the instruction manual of my ppe ?

You can easily find and download the instructions of your PPE on each product page on the website www.blueice.com

4. How can i store my ppe ?

Clean and dry your equipment if needed. Store in a clean and dry environment away from direct sunlight, heat sources, chemicals or corrosives.

CARE INFORMATION


1. How should i clean my backpack? Can i wash my bag ?

The best way to clean your backpack is to hand wash it with mild soap or detergent, to use a soft bristled brush to remove dust and stain, rinse and air-dry. We do not recommend machine washing and air drying as it can remove coating and damage the exterior fabric.

2. How to clean, store and sharpen your crampons ?

Let crampons fully dry before long term storage. Never store while still damp or wet. Store in a clean and dry environment away from direct sunlight and heat sources. Transport with precaution due to sharpness of teeth. Keep away from sharp or abrasive objects, chemicals, corrosives, animals, and children. DO NOT expose to temperatures above 80°C (175°F) or below -40°C (-40°F). Only sharpen teeth with a hand fi­le. Do not use a grinder as it may overheat and weaken them. A tooth must not be below 2 cm height. Make sure all the teeth are in contact with a flat surface when set on a boot. Super­ficial rust is acceptable and does not compromise the integrity of the tool. To remove the rust, use a cloth and lightly lubricate the tool with a rust inhibitor or grease. Never modify or try to repair broken equipment by yourself. Effect of moisture and frost: For the main strap, UHMWPE fabrics will stiffen in sub-zero conditions. When wet, UHMWPE main strap could be harder to handle. UHMWPE has a low melting point (140°C) and low friction coefficient (slipperiness), compared to nylon and polyester.

3. How to take care of your ice screws ?

Let ice screws fully dry before long term storage. Store in a clean and dry environment away from direct sunlight and heat sources. Transport with the tip protector installed to prevent damage to threads. Keep away from sharp or abrasive objects, chemicals, corrosives, animals, and children. Only sharpen teeth with a hand ­file. Do not use a grinder as it may overheat and weaken them. Super­ficial rust is acceptable and does not compromise the integrity of the ice screw. To remove the rust, use a cloth and lightly lubricate the tool with a rust inhibitor or grease. Never modify or try to repair ice screws.

4. How to take care of your harness ?

We do recommend handwashing rather than machine washing which can damage fabric and webbing of your harness. Stains can be cleaned with a soft bristled brush, rinse thoroughly and air-dry.

This product is made in part of multifilament UHMWPE. While this material offers an excellent weight to strength ratio, it is vulnerable to heat: It’s melting point is of about 140°C. Do not expose to temperatures above 80 °C (175 °F) or below -40 °C (-40 °F). EFFECT OF MOISTURE AND FROST The webbing on these harnesses will stiffen in sub-zero conditions. When wet, webbings could be harder to handle. Take precautions in a cold and/or wet environment.




SIZING GUIDE

1. How can i choose the right size for my backpack ?

Please visit our fitting page here to find the most appropriate pack size.

2. Which size should i pick for a harness ?

The harness should perfectly sit on the waistline, belay loop should be facing and centered, gear loops placed on both waist sides. You should adjust the leg loops knowing that you should be able to slip a hand between you thigh and the harness. You can measure your waist and thigh circumferences and refer to the size chart that you will find on each product page. If the measurement corresponds to the superior value, take a size up. If the measurement matches the lowest value, take a size down.

3. How to choose a size for an ice-axe?

You will find sizing information on each product page for FALK, HUMMINGBIRD, BLUEBIRD and BLACKBIRD and here

4. How to adjust your crampons ?

You will find here an explanatory video HERE .

For further explanations, see below our instructions:

To ensure a good, tight to your boots, please follow our instructions for the ­first adjustment of the crampon: (1) Adjust the heel lever screw to its maximum open position. (2) Partially open the center strap webbing on the rear rail of your crampon (3) Adjust the center strap webbing so when you install it under the boot, the rear rail of the crampon comes short of the rear edge of the boot by ~15 mm (4) Lock the center strap webbing. Tension it ­firmly on both ends (5) Place the crampon on the boot and tighten the heel lever screw to a high level of tension when the heel lever is closed. (6) Lock the heel lever which must smack on the boot (7) Check that the back of the crampon does not protrude from the back of the boot (8) Adjust the middle rail according to your boot size (requires a screwdriver) (9) Fasten the ankle strap (10) Make sure all the parts are not loose (11) The crampon is ready to use! (12) The crampon is prone to lose some tension during the ­rst couple uses. Make sure to check it often during the fi­rst couple uses in the ­field and re-tighten it if necessary. The center strap webbing tension must be at its maximum every time you install the crampon on your boot