1. What are the payment methods available ?
We do accept most common payments methods : Credit Card, Visa, Mastercard and Paypal.
2. Where can i find my invoice ?
Once your order has been dispatched, you will receive your invoice by email.
3. Is payment on your website totally secured ?
Yes, you can shop with total peace of mind. Payments by credit card are provided by our partner Stripe, PCI level 1 Service Provider, which is the most stringent level of certification available in the payments industry. More info on our payment methods here.
4. How can i apply a promo code on my order ?
To use a discount code on your BLUE ICE order, first add the product(s) you would like to purchase to your basket and at the checkout phase, please enter your discount code in the "Discount code" text field provided and then click "Apply". Please note that you cannot add several discount codes to the same order.
5. I registered to your newsletter but i didn’t receive the promo code ?
Once you have registered to our newsletter, you will receive an automatic email with your code.
Please note that despite our efforts to make it delivered to your inbox, it may happen that our email has been delivered to your junk. If you have checked your junk emails and you can’t still find it, please contact us by email.
6. When will i be refunded for my return ?
Refund will be made upon receipt of your parcel. You will receive your payment within 7 working days after receiving your parcel on the credit card used for the purchase or paypal if you choose this payment at first.